Joshua Lim

•  Provided technical support and troubleshooting for end-users, ensuring timely resolution and clear documentation of all issues in ServiceNow.
•  Set up and configured laptops for new hires, including imaging, software installation, and account setup according to role requirements.
•  Managed tech refresh cycles by replacing aging hardware, migrating data (including OneDrive and PST files), and verifying successful transitions.
•  Collaborated with IT teams to migrate website forms from SharePoint On-Premises + Nintex to SharePoint Online using PowerApps and Power Automate.
•  Worked with Microsoft Endpoint Configuration Manager to beta test in-house applications, ensuring functionality before deployment.

•  Provided friendly, personalized English-language tours to foreign customers, providing translation services and addressing enquiries about the park.
•  Translated pamphlets and documents from Japanese to English.
•  Responsible for transactions of day tickets, upgrades/downgrades, and refunds at the front desk.
•  Provided hand modeling services for marketing collaterals.